Refund policy
Return and Refund Policy
Last updated: September 12, 2026
60-Day Money-Back Guarantee
We want you to love your Noree Showerhead (the "item"). That's why we offer a 60-day return policy backed by a money-back guarantee on your original showerhead purchase, giving you 60 days after receiving your order to request a return.
You can return your item even if you've installed or used it — we understand you may need to try your product to decide if it's right for you. Normal wear from trying your product is completely fine, and items do not need to be in their original packaging.
To be eligible for a return, the item must have been purchased directly from us at noreebeauty.com. Items bought through third-party retailers, marketplaces, or resellers are not covered by this policy and must be returned according to that seller's return policy.
To be eligible for a full, free return, the item must not show signs of user damage, improper installation, unauthorized modification, or misuse outside the product's intended guidelines. Items returned with physical damage caused by the customer may be rejected, or refunded in part based on the extent of the damage.
To be eligible for a return, you must notify us of your intent to return the item within 60 days of delivery. After 60 days from delivery, returns and refunds can no longer be accepted. Once you've notified us, you have 15 business days to postmark and ship the item back to us.
Replacement Filters and Subscriptions
This 60-day money-back guarantee applies only to your original Noree Showerhead purchase. Replacement filters, including those received through a recurring subscription order, are not eligible for return or refund under this policy, except as described under "Damages and Issues" below.
Returning your showerhead does not automatically cancel an active filter replacement subscription. To stop future charges, you must separately cancel your subscription through your account portal or by contacting us at support@noreebeauty.com. See our Subscription Policy for details on managing or canceling your subscription.
How to Start a Return
To start a return, please contact us at support@noreebeauty.com and wait for confirmation that your return can be processed. Once confirmed, we'll email you a prepaid return shipping label that covers the full cost of return shipping, along with instructions on how and where to send your package.
Returns will need to be sent to:
Noree
500 N Estrella Pkwy
Ste B2 Box 251
Goodyear, AZ 85338
Items sent back without first requesting a return and receiving confirmation from Noree will not be accepted or refunded.
You can always contact us at support@noreebeauty.com with any questions about your return.
Damages and Issues
Please inspect your order when you receive it. If your showerhead or replacement filter is defective, damaged, or you received the wrong item, please contact us within 60 days of receiving your order so we can evaluate the issue and make it right. This defect exception applies regardless of the 60-day money-back guarantee's scope, and covers replacement filters as well as showerheads.
Sale items are eligible for return unless otherwise stated at the time of purchase. If you have questions about whether your specific item is eligible, please contact us at support@noreebeauty.com.
Exchanges
We do not offer exchanges. If you're within the 60-day return window and would like a different item, please contact us to start a return of the item you no longer want, and place a separate order for the new item once your return is confirmed.
Refunds
Once we receive and inspect your return, we'll notify you within 10 business days whether your refund has been approved in full, refunded in part, or denied. Approved refunds are issued to your original payment method automatically. Please note it may take additional time for your bank or credit card company to process and post the refund.
A return may be denied, or refunded only in part, if:
- The item is damaged due to misuse, abuse, or improper installation; or
- We do not receive proof of purchase, or you did not notify us of your return request within 60 days of delivery; or
- The item was not purchased directly from us at noreebeauty.com.
If more than 15 business days have passed since we approved your return and issued your refund, but you still don't see the funds in your account or credited to your card, please contact us at support@noreebeauty.com.